Contact our Help Desk

888-959-9265

Email

Our Help Desk is available
Monday - Friday
8:30 am - 5:30 pm 
(Eastern Daylight
Savings Time)

Q:  I entered my login information correctly, why can’t I login?
A: RESX is a secured site because it holds personal information such as credit cards. Therefore, when logging in, be sure to have https:// at the beginning of the Web site address. The correct address is: https://www.resx.com (The s after http puts the page in the secure mode.)

Q: Can multiple airlines be reserved in one reservation?
A: Yes. Sometimes RESX will display an itinerary for you with different airlines for the one trip, but you can also put the trip together yourself using the Flight Schedules tab at the top of the right window pane.

Q: I have two (or more) travelers taking a trip on the exact dates and flights. Can I clone the first traveler’s reservation for the second traveler?
A: We are very happy to say cloning a reservation will be part of RESX in the coming months. For now, please make a reservation for the first traveler then call the RESX help desk at 888-959-9265 to have the reservation cloned by us.

Q: Can I request seats on the plane?
A: Yes. At any time, click on the Seat Map link to the right of each airline segment.

Q: Can I book AirTran and Southwest?
A: If wanting to see what Southwest Airlines has to offer, click the Southwest Airlines link at the top of the air results page. Once you’ve decided on an itinerary, please call C&T to have a corporate agent reserve the space for you for the RESX ticketing fee of $9.00. As for AirTran, yes, you can make a reservation on RESX.

Q: Penalty UNKNOWN. What does that mean?
A: It means the airline itinerary is NONREFUNDABLE.

Q: Can I cancel car and/or hotel?
A: Yes. View the traveler’s itinerary to see a CANCEL button next to the car and/or hotel. Click on it. (Hotel cancel fees may apply.)

Q: Will I receive confirmation after I confirm a trip on RESX?
A: Yes. After the ticket is issued—and it will be issued within minutes of you going through the purchasing steps—you will receive confirmation from RESMAIL. Hint: When you open the email, scroll to the bottom and double click on the PDF file to view the itinerary in a different format. This confirmation includes the itinerary as well as the price, airline ticket number, confirmation number for car and/or hotel.

Q: If I book an airline ticket, can I go to the reservation later and add a car and/or hotel?
A: Yes. Sign in and go to the traveler’s Trip List. Click View to the right of the trip. On the left-hand side you will see links to add a car and/or add a hotel.

Q: If I add a car and/or hotel to an existing airline reservation will I get an updated itinerary automatically?
A: An email confirmation after adding a car and/or hotel to an existing airline reservation is not automatic. Please call or email the RESX help desk, and we will gladly send it to you.

Q: Can I book only a car and/or hotel?
A: Yes. After signing in, click on the appropriate tab at the top of the left window pane.

Q: Can I book international travel on RESX?
A: It is highly recommended you contact our experienced international consultants to book the trip for you. Call 888-434-6500 and ask for an international consultant.

If RESX is terribly slow, or if you continue to receive error messages, first try shutting your computer down completely for about 60 seconds, then try again. If the problem continues, please report it to C&T's RESX Help Desk at 1-888-959-9265.